AGB99 Privacy Policy – Data Protection & Security Information

This Privacy Policy describes AGB99's privacy practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform, website, and services. By registering or continuing to use the AGB99 platform, you agree to the terms set out in this document. We encourage you to read this policy carefully and contact our team if you have any questions.

1 Information We Collect

AGB99 collects several categories of personal information to ensure our platform operates smoothly and securely. The categories of information we collect are as follows:

We only collect information that is strictly necessary and relevant to the stated purpose. You may choose not to provide certain information, though this may limit your ability to use certain features of the AGB99 platform.

2 How We Use Your Data

The personal information we collect is used for the following purposes, all of which are directly related to the provision and improvement of AGB99 services:

• Account Management: Creating and managing your member account, including identity verification and password recovery.
• Transaction Processing: Verifying and processing deposits and fund withdrawals securely and accurately.
• Fraud Detection: Analysing activity patterns to detect and prevent fraudulent activity, money laundering, and platform abuse.
• Customer Support: Providing technical assistance and addressing enquiries effectively using relevant account context.
• Legal Compliance: Fulfilling reporting and record-keeping obligations as required by applicable Malaysian law.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support with gambling habits.
• Service Communications: Sending important account notifications, promotions, and policy updates that are relevant to you.
• Product Improvement: Analysing aggregated usage data to understand how members interact with the platform and improve it.

3 Legal Basis for Data Processing

AGB99 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles:

• Contract Performance: Processing necessary to provide the services you have requested, including account management and payment processing.
• Legal Compliance: Processing required by Malaysian law, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Legitimate Interests: Processing for the purposes of platform security, fraud detection, and service improvement, where these interests do not override your fundamental privacy rights.
• Consent: For marketing communications and non-essential cookies, we request your explicit consent, and you may withdraw that consent at any time.

4 Sharing Information with Third Parties

AGB99 does not sell, rent, or share your personal information with third parties for independent marketing purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment Service Providers: Financial institutions and payment processors required to complete your transactions, such as FPX, DuitNow, and digital wallet operators.
• Technology Service Providers: Companies that provide technical infrastructure, server hosting, and support services that help us operate the platform securely.
• Statutory Authorities: Law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
• Selected Business Partners: Third-party game and software providers integrated with the AGB99 platform, bound by strict data protection agreements.

All third parties with whom we share data have agreed to protect that information to a security standard equal to or higher than our own.

5 Data Security Measures

AGB99 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, or misuse. The key security measures we implement include:

• End-to-End Encryption: All communication between your device and agb99 servers uses TLS 1.3 protocol with 256-bit SSL encryption — the same standard adopted by leading banking institutions.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all member accounts, adding a significant layer of security for logins and important transactions.
• 24/7 System Monitoring: Our security team and automated systems monitor platform activity around the clock to promptly detect any threats or unusual activity.
• Regular Security Assessments: We conduct regular penetration testing and security audits by independent cybersecurity experts to identify and address potential vulnerabilities.
• Internal Access Controls: Only authorised AGB99 staff with a legitimate business need may access members' personal data, and all access is logged and monitored.
• Secure Data Backup: Data backups are performed regularly across multiple data centres, each protected with full encryption, to ensure continuity of service.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. We encourage you to also play your part in protecting your account by using a strong password and not sharing your login credentials.

6 Cookies and Tracking Technologies

AGB99 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as secure login and session retention. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helping us understand how members use the platform through aggregated and anonymised data, enabling us to make continuous improvements.
• Functional Cookies: Saving your preferences such as language, display theme, and other personal settings to make your experience more comfortable.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the AGB99 platform.

7 Your Rights Regarding Personal Data

As an agb99 member, you hold important rights over your personal data under Malaysia's data protection laws. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the agb99 customer support team via Live Chat or email. We will process your request within 30 business days from the date of receipt.

8 International Data Transfers

In some circumstances, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, AGB99 ensures that such data transfers are carried out with adequate safeguards:

• We only transfer data to countries or regions with data protection laws equivalent to or stricter than those of Malaysia.
• Internationally recognised standard data processing agreements are applied to all cross-border data transfers.
• All foreign service providers that receive data from Malaysia members are contractually bound to protect that data in accordance with Malaysia's PDPA standards.

9 Children's Privacy

The agb99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under 18. If we discover that we have collected personal data from an underage minor without proper age verification, we will take immediate steps to delete that data and terminate the account in question.

10 Data Retention Period

AGB99 retains your personal data only for the period required based on the purpose of collection and applicable legal obligations. General retention period guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active and in use.
• Financial and Transaction Records: Retained for a minimum of 7 years after account closure in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for 5 years after account closure, or longer if required by applicable anti-money laundering laws.
• Support Communication Logs: Retained for 2 years after the last interaction for quality assurance and dispute resolution purposes.
• Cookie and Analytics Data: Typically retained for 13 months or less depending on the type of cookie concerned.

When the retention period expires or an account is closed at a member's request, your data will be securely deleted or anonymised using safe, irreversible data deletion procedures.

11 Changes to This Privacy Policy

AGB99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the platform's home page for a reasonable period.
• Sending notifications via your registered email for changes that materially affect your rights.

Continued use of the agb99 platform after any policy changes take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of our latest privacy policy.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

• Privacy Email: [email protected] (displayed as text only)
• Live Chat: Available 24 hours a day, 7 days a week directly on the agb99 platform
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe that the processing of your personal data violates applicable data protection laws.